Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

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Recently our AC units and 2 compressors went out and after obtaining several estimates, we found that Mathis Air & Heat were the most honest and caring. Matt came out initially and checked the systems and seemed very caring regarding our needs. He wasn’t concerned about only replacing the entire systems, but gave us more options to help us decide what was the best alternatives and how it would be more economical in the long run. The other companies that we received estimates were more concerned about our purchasing these expensive systems from them. The workers that installed our units were fast and reliable. Kerry Mathis came out to check and verify work being done and personally oversaw the work. I felt very special from the beginning to the end of the process which was very professional and personal customer service. Christie was very personal, walked me through the process for financing and could not believe how quick the process was completed. It was a 3 hour process to install flooring in attic and installing those heavy duty systems. We purchased an 18 seer unit and it is worth every dime. My husband & I would highly recommend Mathis to everyone because they will be ensuring that our system’s 2 year maintenance free will be trouble free. Thank you Mathis family for your care and support while going through this horrific discomfort and making us feel special. We are elated with this quiet cool system!!!!!!

Steve & Peggy Johnson
5
S

I was tired of my old 15 year old air conditioner unit breaking down several times every year and finally decided to get an estimate on a new cooling and heating unit. I requested an estimate from Mathis Air & Heat and Christie set up an appointment the next day for me to meet with their company representative, Kerry Head. He was very professional and explained what his company had to offer. He didn’t try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly. Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I can’t say enough about this company and their excellent and professional customer service. I highly recommend them!

Yvonne Spence
5
W

I received same day service. Sales representative stopped by my home between his other appointments. Our home owners insurance company (American Home Shield) had not responded to my request for service in five days. Mahis Air and Heat contacted me within a hour. We had been without air conditioner for five days. Mathis's sales representive called his office and arranged to have a new A/C installed that same day. The installers worked late to complete the install and the sales representive came by several times during the install to check on the progress, I would definitely recommend Mathis to my friends.

Edd W.
Plano, TX
5

Mathis Air and Heat was very professional and one of the best competitively priced for a variable air system for an 18 seer rated system. I met with 4 specific Air and Heat companies, and Mathis was the best hands down. I highly recommend them for any Air and Heat needs for your home.

Lane Parrish
Forney, TX
5
D

From my first interaction with the company (making the appointment), they were very friendly and professional. They were on time for all appointments, thoroughly explained the work and all of my options, and pricing was competitive. They told me exactly what to expect in the performance of my new equipment. Overall one of the best, stress-free experiences I've had with a contractor. I highly recommend them!

Bonita D.
Dallas, TX
5

I appreciated working with a local, family owned business. The right balance of professionalism and informality that allowed the team to build trust and a rapport. They were transparent with what the problem was, listened to our needs and gave us several options to consider. I didn’t feel over sold or scammed or under any high pressure sales techniques.

John Shaffer
5

Mathis Air and Heat is the best deal in town. In May 2018 I bought an entire new system at less than half of competitors price. In January 2019, unit stopped heating. Matt Mathis came to our house and fixed the problem. He responded to our call in less than two hours. He also connected me to my phone so I can control my thermostat by phone. I highly recommend Mathis Air & Heat. He told me of other service (ie security cameras) I was under no pressure to purchase , just informed. I’m totally satisfied ????

Benjamin Chambless
5
A

Excellent. They told us what to expect. On installation day that is what happened. The installers were polite and professional. Our home inside and out were left clean. The areas of our home that had always been difficult to cool now are totally comfortable. The new thermostat is so easy to operate and visually attractive. This was such a good experience we will continue to use Mathis Air & Heat

Sandra A.
5

We posted a need for a new HVAC system on Home Advisors. Several dealers reached out to us, but none as professional as Mathis. The sales person was thorough and considerate. He explained everything to our liking and had data to back up what he had to say. The installers were available to come that afternoon to do the work. Although the installers got busy right away, were customer oriented and considerate of our house, we believe they rushed the job. We were left with concerns that needed to be addressed. When I reached out to the sales person and office manager, they were right on it. The owner came out, inspected the work and made some revisions. No push back, just made it right. We would definitely recommend Mathis to others without hesitation.

Barbara Cornelius
Richardson, TX
5

Mathis Air & Heat is The Bomb in Dallas!!!! Need your air tuned up…..checked out……fixed…..call Mathis Air & Heat….I do EVERYTIME!!!!

David Granger
5