Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

s

I appreciated working with a local, family owned business. The right balance of professionalism and informality that allowed the team to build trust and a rapport. They were transparent with what the problem was, listened to our needs and gave us several options to consider. I didn’t feel over sold or scammed or under any high pressure sales techniques.

john shaffer

Mathis Air and Heat are wonderful. I was having problems with my old Ac and I called them. Mrs Mathis really educated me on the phone and sent out their wonderful salesman Kerry. He diagnosed my problem and sold me a new AC system. My old system was 33 yrs old. Due to a cancellation they had they were able to install the next day. The installers were neat and very knowledgeable. They finished in a few hours and left my home just as neat as they found it. I would recommend them to any one and especially my family.

Nancy Fowler
Addison, TX
5
J

Recently our AC units and 2 compressors went out and after obtaining several estimates, we found that Mathis Air & Heat were the most honest and caring. Matt came out initially and checked the systems and seemed very caring regarding our needs. He wasn’t concerned about only replacing the entire systems, but gave us more options to help us decide what was the best alternatives and how it would be more economical in the long run. The other companies that we received estimates were more concerned about our purchasing these expensive systems from them. The workers that installed our units were fast and reliable. Kerry Mathis came out to check and verify work being done and personally oversaw the work. I felt very special from the beginning to the end of the process which was very professional and personal customer service. Christie was very personal, walked me through the process for financing and could not believe how quick the process was completed. It was a 3 hour process to install flooring in attic and installing those heavy duty systems. We purchased an 18 seer unit and it is worth every dime. My husband & I would highly recommend Mathis to everyone because they will be ensuring that our system’s 2 year maintenance free will be trouble free. Thank you Mathis family for your care and support while going through this horrific discomfort and making us feel special. We are elated with this quiet cool system!!!!!!

Peggy Huff Johnson
5

We posted a need for a new HVAC system on Home Advisors. Several dealers reached out to us, but none as professional as Mathis. The sales person was thorough and considerate. He explained everything to our liking and had data to back up what he had to say. The installers were available to come that afternoon to do the work. Although the installers got busy right away, were customer oriented and considerate of our house, we believe they rushed the job. We were left with concerns that needed to be addressed. When I reached out to the sales person and office manager, they were right on it. The owner came out, inspected the work and made some revisions. No push back, just made it right. We would definitely recommend Mathis to others without hesitation.

Barbara Cornelius
Richardson, TX
5
B

These guys are awesome. They carved out a way to see me on the same day I called, showed up when promised, fixed the issue in a half hour, were super reasonable on prices, and very informative with my 200 questions. Will definitely use them again!

Dustin Bickel
5
D

I had to get a whole new system replaced in my new home. Everyone on the team was great. Christie was nice and patient with me. She had great communication the entire time. She gave me options and broke everything down for me. She even worked to get my new system installed ASAP, especially having a 4 week old in a house with no AC. Kerry also did a great job. He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.

Alyscia Durham
5

Mathis Air & Heat are the best in my opinion! We’ve had other companies take advantage of us, but Mathis is very honest and will not try to break your bank account! Thanks for always providing the best service!

Tina Griffin
5

I appreciated working with a local, family owned business. The right balance of professionalism and informality that allowed the team to build trust and a rapport. They were transparent with what the problem was, listened to our needs and gave us several options to consider. I didn’t feel over sold or scammed or under any high pressure sales techniques.

John Shaffer
5
A

Excellent. They told us what to expect. On installation day that is what happened. The installers were polite and professional. Our home inside and out were left clean. The areas of our home that had always been difficult to cool now are totally comfortable. The new thermostat is so easy to operate and visually attractive. This was such a good experience we will continue to use Mathis Air & Heat

Sandra A.
5

Mathis Air and Heat is the best deal in town. In May 2018 I bought an entire new system at less than half of competitors price. In January 2019, unit stopped heating. Matt Mathis came to our house and fixed the problem. He responded to our call in less than two hours. He also connected me to my phone so I can control my thermostat by phone. I highly recommend Mathis Air & Heat. He told me of other service (ie security cameras) I was under no pressure to purchase , just informed. I’m totally satisfied ????

Benjamin Chambless
5